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Garagistic Self Help Guide and customer support!

by Mina Hanna 30 Apr 2020 0 Comments

Here is a guide to help you get self-help on very common items below. It's important for us to allow our customers to self-help as much as possible to make sure that we can keep providing quality products. Think of us a lean mean machine. Not a lot of us, but we have the power of automation on our side. By not hiring tons of people, we are able to keep our costs low which is why our product line is as affordable as it is. So please follow this guide below to allow us to keep making cool stuff for your guys!

 https://garagistic.zendesk.com/hc/en-us

 

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Terms & Conditions
Garagistic products are intended for Off-Road use ONLY. Our products are never to be used on public streets or highways. Garagistic is in no way sponsored, endorsed or affiliated by or with BMW na / BMW ag or any of its subsidiaries or vendors. BMW and M3 is a registered trademark of bmwag. Return Terms and Conditions: Returns must happen within 30 days of receipt of the item for a refund. There is a 20% restocking fee on all returns. We do not accept returns on clearance items. All clearance items are final sale and the buyer is responsible for confirming fitment of any application outside of stock configuration. We do not accept returned customized or made-to-order items such as chassis mount shifters, supreme OEM shifters, driveshafts, wiring harnesses, engine mounting kits, roll bars etc (please contact us if you are unsure if you part falls under this category). All products we carry from other vendors such as NRG Innovations and LINK ECU are ineligible for return. We do not refund shipping costs. We reserve the right to refuse a return on any orders after 30 days. On returns authorized past 30 days from purchase we reserve the right to give store credit instead of a refund (please reach out to confirm). We absolutely do not accept used or damaged items for return. It is your responsibility to make sure that returned items arrive to us in good condition please pack your items accordingly. We reserve the right to refuse a return on any items not authorized before hand. It is the customers responsibility to arrange return shipping for any items that are rejected through the return process. Please contact info@garagistic.com with your order number for return merchandise authorization (RMA) number and form before sending in your return. Core Return Terms: Cores must be returned in 30 days for a refund. All cores returned after 30 days are only eligible for store credit no exceptions. All cores must be in OEM un-modified condition, we do not accept previously modified components for core. Serious rust issues, major cracks, or bent subframes are also not accepted as a core. Some minor cracking may be acceptable please contact us with photos first. Core refunds will be issued within 10 days of receiving your core. We use returned cores to re-work and provide this service to other customers. Please keep that in mind when looking at your core. If you would not want your core as a reworked unit it is probably not acceptable. Again any questions please ask first. For core return paperwork and questions please email info@garagistic.com We do not alter pricing on previously placed items to reflect current sale prices. Disputed charges will result in a life-time ban from Garagistic; reach out to us to resolve any and every issue; We do not cover installation costs, you are responsible with all costs regarding installation and use of the products. Lifetime Bans from Garagistic: We love working with customers to resolve any issues that may arise and do so in a timely manner disputing only slows down the process for everyone as we need to dedicate time and resources to resolving a matter that could have been solved directly by us. Contacts: Garagistic LLC 6372 Industry Way Westminster, CA, 92683 Info@garagistic.com We do not refund shipping costs. On returns on custom parts (or parts returned past 30 days from purchase) we have the right to give store credit instead of a refund. By using this website you agree to all these terms. International orders that are refused will incur a return shipping fee which will be deducted from the refund. All shipping costs are non-refundable. Acceptance of Terms: This agreement contains the complete terms and conditions that apply to your participation in our site. If you wish to use the site including its tools and services please read these terms of use carefully. By accessing this site or using any part of the site or any content or services hereof, you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the site or use the content or any services in the site. Modifications of Terms of Use: Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the site reflects the latest agreement and you should carefully review the same before you use our site. Use Of the Site: The site allows you to post offers, sell, advertise, bid and shop online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally-binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about users’ personal information; (d) maneuvering the price of any item or interfere with other users' listings; (f) post false, inaccurate, misleading, defamatory, or libelous content; (g) take any action that may damage the rating system. Registration Information: For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, member name and any other information needed in order to complete the signup process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature. Any information provided by you or gathered by the site or third parties during any visit to the site shall be subject to the terms of www.Garagistic.com’s privacy policy. Terms: This agreement will remain in full force and effect while you use the website. You may terminate your membership at any time for any reason by following the instructions on the “termination of account” in the setting page. We may terminate your membership for any reason at any time. If you are using a paid version of the service and we terminate your membership in the service because you have breached this agreement, you will not be entitled to any refund of unused subscription fees. Even after your membership is terminated, certain sections of this agreement will remain in effect. Links & Framing: Illegal and/or unauthorized uses of the services, including unauthorized framing of or linking to the sites will be investigated, and appropriate legal action may be taken. Some links, however, are welcome to the site and you are allowed to establish hyperlink to appropriate part within the site provided that: (I) you post your link only within the forum, chat or message board section; (ii) you do not remove or obscure any advertisements, copyright notices or other notices on the placed at the site; (iii) the link does not state or imply any sponsorship or endorsement of your site and (iv) you immediately stop providing any links to the site on written notice from us. 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this is just a warning
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